Edit

Troubleshooting

Can see server but connection fails

- Check the firewall on the server

- If you can see the Datacentre service when you connect from a client using the local network browser (Bonjour), but the connection fails, this almost certainly means that the server computer is running a firewall that is blocking access to the service (You can see the service because the firewall is allowing access to standard services such as Bonjour on port 5353). You will need to allow connections to the same ports as for the Remote Connections

Can’t see server in the Local Network Browser (Bonjour)

- Is the service running? Look in the MoneyWorks Datacentre Console on the server.

- Is your client on the same LAN subnet? Bonjour browsing does not normally work across subnets. In this case you would need to use the Manual connection method and type in the server name or address. Also see the note above about server firewall.

- Check the firewall on the server

- Is port 5353 (UDP) blocked by the firewall? This is the multicast DNS port and is required for network browsing.

Can’t connect from a remote client over the internet

- See the Remote Connections section

Software Update for clients fails with “Could not contact Software Updates Server”

- Check the firewall on the server

- Your server’s firewall is blocking access to port 6700

Error -54 or -49 when trying to log in

- Transient errors: If a client attempts to connect to a document that is in the middle of closing down/backing up, the client will see a -54 or -49 error. This is normal. In this case, the client should just wait for a minute, then try again.

- Persistent error: The Datacentre service cannot open the file because it is already in use—probably someone is using a local MoneyWorks Gold on the server to open the file directly.